[Hong Kong uberASSIST] Uber making our city more accessible
April 11, 2018 / Hong Kong
Here at Uber, we are evolving the way cities move. By seamlessly connecting riders to driver-partners through our app, we make cities more accessible. This is whyAssist is in Hong Kong. Since 2017, we have been taking another extra step to lend a helping hand to the community.
About Assist
Assist is an option designed for anyone in need, especially seniors, expectant mothers, people with disabilities or going through rehabilitation, and those who may just feel more comfortable with an extra hand. With the push of a button, you will be matched with well trained Assist driver-partners.
All Assist services are provided by top-rated driver-partners who have completed hands-on and in-person educational sessions led by Bamboos Professional Nursing Services, SILENCE, and Hong Kong Blind Union, authorized and endorsed by Hong Kong Health Care Federation. During the sessions, driver-partners go through different exercises including demonstrations on how to fold and unfold wheelchairs and how to guide people with visual impairments.
Who is eligible?
Assist is for people who need an extra hand e.g. disabled, visually or hearing impaired, seniors, and expectant mothers. To make sure these riders can promptly receive additional assistance during their commute, request Assist only when there is genuine need.
How to request uberASSIST?
Open your Uber app
Set your pickup location and destination
Swipe left and select uberASSIST
Confirm and request your ride
What is the fare?
Assist is a special service that offers assistance to senior citizens and individuals with accessibility needs. With just a push of a button, they can request rides at uberX fare.
FAQ
1. Will my wheelchair or assistive device fit into the vehicle?
Most vehicles are able to accomodate foldable wheelchairs whereas vehicles come in all shapes and sizes. To ensure that your wheelchair or other assistive device will fit, contact your driver-partner directly after you have confirmed your Assist ride.
2. Can I schedule a ride?
We are available 24 hours a day. You can instantly request for an Assist ride.
3. Can I accompany the rider in need?
Of course! Other than accompanying them, you can also request an Assist ride for them by using the “Request for a guest” function.
4. Is uberASSIST available in other cities?
Currently, Assist is available in more than 40 cities, including Taipei, Sydney, Toronto, and San Francisco. So don’t worry if you’re out of town.
5. Can I request for a specific pick-up and drop-off spot to ensure a smooth and convenient transition?
Simply enter the pick-up and drop-off spot and your driver-partner will be there. If you have any specific requests, you can also contact your driver-partner directly.
Remarks:
Most of the Assist vehicles are not equipped with hydraulic ramps or lifts for electric or motorized wheelchairs.
Assist driver-partner may take 5-15 minutes from where they were to your specified pick up spot.
Posted by Uber Hong Kong
Category: Products
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